This website is operated by Lavender Online. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on :
who we are
- How and why we collect, store, use, and share personal information
- Your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
 Lavender Online (we or us) collect use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
- a) Personal Information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- shall consent on their behalf to the processing of their personal data:
- shall receive any data protection notices on their behalf, and
- shall consent on their behalf to the transfer of their personal data abroad.
- b) Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
- Quality assurance
- Fraud dealing
- Updates and order tracking
- Maintaining contacts
How we use your personal information
We collect information about our users for the following purposes:
- Identify you and manage any accounts you hold with us
- Process your order
- Conduct research
- Statistical analysis
- Behavioral Analysis
- Carry out customer profiling and
- Analyze your purchasing preferences
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share your personal information with any other 3 parties.
Marketing
We would like to send you information about products, services, offers competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message, or an automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e on the purchase, signing up to a newsletter, entering a competition etc). If you do opt-in to receive such marketing from us you can opt-out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt-out, or if you receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
No personal information has to be provided by you to us at any time.
How  long your personal information will be kept
We will hold your personal information for the following periods:
- Name and address – 6 years to satisfy UK Tax Law.
- Age-Once your age has been verified by us it will be immediately deleted.
- E-mail – E-mail address will be deleted after a year of last purchase.
- These periods are no longer necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
- consent
- contract
- legal obligation
- vital interests
- public task
Consequence of our use of your personal information
The consequence to you of our use of your personal information is:
- You will be presented with adverts on your site which may match your locality.
- We will recommend products to you which we feel are most suited to people of your age and sex.
- We will make automatic decision about whether you qualify for our products.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or use or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will be only in an authorized manner and are subject to a duty of confidentiality.
We will also use technological and organization measures to keep your information secure. These measures may include the following examples:
User account access is controlled by a unique username and password. All data is stored on secure servers.
Payment details are encrypted using SSL.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfer of your information out of the EEA
We may need to transfer your personal data to the following countries outside of the European Economic Area:
India
These transfers will be undertaken for the purpose of
As India being the prime location where our Head office is based and our potential customers will be from the EEA and GCC countries as well.
Such countries do not have the same data protection laws as the United Kingdom and EEA whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of personal information will be subject to the terms of our certification under an approved certification mechanism as provided for in the GDPR that will safeguard your privacy rights and give your remedies in the unlikely event of a security breach (as permitted in accordance with Article 46 of the General Data Protection Regulations)
Any transfers to the following countries will be undertaken on the basis that country, territory or one or more specific sectors in that country, or an international organization an adequate level of protection.
For information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What right do you have?
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and to certain other supplementary information that this Privacy Notice is already designed to address
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, n a structured, commonly used and machine-readable format and have the rights to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you to direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise, restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s office (ICO) on individual’s rights under the General Data Protection Regulations (htt://ico.org.uk/for- organisations/guide- to -the -general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise an of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Do you know need extra help?
If you would like this policy in another format (for example audio, large print Braille) please contact us using the details below.
Changes to the privacy policy
This privacy policy was published on 01/11/2020 and last updated on 01/11/2020.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure your are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
Contacting us
If you have any question about this policy or the information we hold about you, please contact us by:
e-mail- lavenderonline2021@gmail.com or support@lavenderonline.in
post:
Our Aron Thampy
Lavender Kids N queens ,North of Devi Temple, Cherthala , Alappuzha
or
telephone:Â Â +91 98460 61516
The call will be answered at the following times:
24/7
If you have a hearing or a speech impediment you can contact us using a textphone on +91 90727 61984. We may record call for quality and training purposes.